Welcome to Alberta Home Care Services!

These terms and conditions outline the rules and regulations for the use of Alberta Home Care Services's Website, located at https://albertahomecareservices.ca/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Alberta Home Care Services if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Free Terms & Conditions Generator.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Alberta Home Care Services, you agreed to use cookies in agreement with the Alberta Home Care Services's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Alberta Home Care Services and/or its licensors own the intellectual property rights for all material on Alberta Home Care Services. All intellectual property rights are reserved. You may access this from Alberta Home Care Services for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from Alberta Home Care Services
Sell, rent or sub-license material from Alberta Home Care Services
Reproduce, duplicate or copy material from Alberta Home Care Services
Redistribute content from Alberta Home Care Services

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Alberta Home Care Services does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Alberta Home Care Services,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Alberta Home Care Services shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Alberta Home Care Services reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Alberta Home Care Services a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Alberta Home Care Services; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Alberta Home Care Services. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Alberta Home Care Services's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

COVID-19 Update

Protecting at-risk Albertans from COVID-19

Government-issued public health orders to prevent the spread of respiratory viruses, including COVID-19, among seniors and at-risk groups for the following settings:

Hospice settings
Long-term care facilities
Licensed supportive living facilities, including seniors lodges and group homes
Licensed residential addiction treatment centres (under the Mental Health Services Protection Act)

Licensed supportive living, long-term care and hospice settings
Visiting policy

Expectations for visiting have changed. These changes will ensure we continue to protect at-risk Albertans while helping them remain socially and emotionally connected.

The changes include the expectation that operators develop a safe visiting policy and process in collaboration with residents and families. Other changes include:

Each resident or alternate decision maker may identify up to 2 designated family/support persons who are essential to maintaining resident mental and physical health.
Multiple residents may have the same designated family/support persons.
Non-designated family/support persons may be allowed to visit.
- This will be determined by resident health and circumstance and the risk tolerance assessment of the site.
Designated family/support persons are not required to be present for visits from others.

Any visiting person with symptoms of COVID-19 or known recent exposure to COVID-19 will not be permitted entry. All visiting persons should know their risk of unknown exposure to COVID-19 and take steps to protect residents and staff including consistent hand hygiene practices, physical distancing and wearing a mask indoors.

Guidance on visiting policy (Order 29-2020) (July 16, 2020)
Fact sheets:
- Residents (PDF, 217 KB)
- Family Supports/Visiting (PDF, 366 KB)
Video: Safe Access to Congregate Living Residents

Operational and outbreak standards for licensed supportive living and long-term care

Operational and outbreak standards help ensure seniors and other at-risk individuals living and working in these facilities are kept as physically safe as possible.

Assessment

The list of COVID-19 symptoms has been expanded for residents of these facilities. Residents may experience milder initial symptoms or be unable to report certain symptoms.

Any resident must be isolated and tested if they show any of the following symptoms:

Fever (37.8 °C or higher). Note: Thermometer confirmed temperature is not required. If a resident feels they have a fever, testing will be offered.
Any new or worsening respiratory symptoms:
- Cough
- Shortness of breath or difficulty breathing
- Runny nose
- Sneezing
- Nasal congestion or stuffy nose
- Hoarse voice
- Sore throat or painful swallowing
- Difficulty swallowing
Any new symptoms, including but not limited to:
- Chills
- Muscle or joint ache
- Nausea, vomiting, diarrhea or unexplained loss of appetite
- Feeling unwell, fatigue or severe exhaustion
- Headache
- Loss of sense of smell or taste
- Conjunctivitis
- Altered mental status

If there is a new confirmed outbreak of COVID-19, all residents and staff in the affected site/unit should be asked to consent to testing for COVID-19.

Expectations of staff and operators

Staff must immediately tell their supervisor if they have worked in the last 14 days or are currently working at a site (or elsewhere) where there is a confirmed outbreak.
Staff are limited to working within one single designated supportive living or long-term care facility to help prevent the spread of illness between facilities.
All staff providing direct resident care must wear a surgical mask continuously, at all times and in all areas of the workplace if they are in direct contact with a resident or cannot maintain adequate physical distancing.
Additional PPE is required for those staff providing care to all isolated residents. This includes gowns, facial protection (mask, visor, eye protection) and gloves.
Enhanced environmental cleaning and disinfection protocols.
Continue to support meaningful interactions.

Expectations of residents

Residents must remain vigilant in their actions to protect themselves and others.
Residents who are not required to isolate are still encouraged (but are not required) to stay on the facility’s property, except in the case of necessity.
Should a resident choose go off facility property, for necessity or otherwise, the resident is responsible to:
- Maintain physical distancing
- Wear a mask at all times and ask anyone you may be with to also wear a mask
- Ensure safe transportation
- Maintain good hand hygiene
- Be screened upon re-entry
Residents, families and friends are also responsible to follow all Public Health guidelines applicable to all Albertans.

Updated operational and outbreak standards

Updated operational and outbreak standards for licensed supportive living and long-term care (Order 23-2020) – May 25, 2020
Questions and answers: operational and outbreak standards for licensed supportive living and long-term care (PDF, 443 KB) (updated July 16, 2020)

Outbreak reporting

We publicly report locations of outbreaks in these facilities when there are 2 or more people with confirmed COVID-19. Find a list of COVID-19 outbreaks in Alberta, updated on Tuesday and Friday each week.

Residential addiction treatment centres

New standards are in place to protect residents at residential addiction treatment facilities from COVID-19 while supporting service provider’s ability to continue to provide services to those accessing treatment.

Measures in place are similar to those in continuing care facilities with special accommodations for group therapy and outdoor visits and to support the shorter residency of clients.

Updated operational and outbreak standards

See Chief Medical Officer of Health Order 27-2020 (July 3, 2020):

Appendix A: Updated operational and outbreak standards for residential addiction treatment service providers
Appendix B: Health Screening Questionnaires

Home supports

Call or text 211, or visit ab.211.ca to get help finding resources in your community. 211 is a comprehensive referral system accessible to all Albertans.

Resources

View all public health orders